CopeDaily — Terms and Conditions
Universal Therapy and Wellness LLC | Effective Date: March 22, 2026 | Last Updated: March 22, 2026
1. Introduction and Acceptance
These Terms and Conditions ("Agreement" or "Terms") constitute a legally binding contract between you ("User," "you," or "your") and Universal Therapy and Wellness LLC, a limited liability company organized under the laws of the State of Florida ("Company," "we," "us," or "our"), governing your access to and use of the CopeDaily mobile application, website located at www.copedaily.com, and all associated services, features, tools, content, and functionality (collectively, the "Platform" or "Services").
BY DOWNLOADING, INSTALLING, ACCESSING, OR OTHERWISE USING THE PLATFORM, YOU EXPRESSLY REPRESENT AND WARRANT THAT: (I) YOU HAVE READ AND UNDERSTOOD THESE TERMS IN FULL; (II) YOU HAVE THE LEGAL CAPACITY AND AUTHORITY TO ENTER INTO A BINDING AGREEMENT; AND (III) YOU AGREE TO BE BOUND BY ALL PROVISIONS SET FORTH HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE PLATFORM AND UNINSTALL ANY DOWNLOADED APPLICATION.
We reserve the right to amend these Terms at any time. Material changes will be communicated to you via in-app notification, email to the address on file, or by updating the "Last Updated" date above. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.
2. Eligibility
The Platform is intended solely for individuals aged thirteen (13) years of age or older. By accessing or using the Services, you represent and warrant that you meet this minimum age requirement. Individuals between the ages of thirteen (13) and seventeen (17) may only use the Platform with the express knowledge and consent of a parent or legal guardian, who shall be deemed to have accepted these Terms on behalf of the minor user.
If you are using the Platform on behalf of an organization, entity, or employer, you represent and warrant that you have the authority to bind such entity to these Terms, and the term "you" as used herein shall refer to both the individual user and such entity.
3. Description of Services
CopeDaily is a digital wellness platform designed to deliver research-informed psychoeducational content, including daily coping techniques, mood-based skill recommendations, stress management exercises, and related mental wellness tools. The Platform is intended to serve as a supplementary self-help resource for individuals seeking to build resilience and manage everyday emotional challenges.
THE PLATFORM DOES NOT CONSTITUTE, AND SHALL NOT BE CONSTRUED AS, THE PRACTICE OF MEDICINE, PSYCHOLOGY, COUNSELING, PSYCHOTHERAPY, SOCIAL WORK, OR ANY OTHER LICENSED MENTAL HEALTH OR HEALTHCARE PROFESSION. PLEASE REFER TO THE SEPARATE MENTAL HEALTH AND MEDICAL DISCLAIMER INCORPORATED INTO THESE TERMS FOR FURTHER DETAIL.
We reserve the right to modify, discontinue, or temporarily suspend any feature or aspect of the Services at any time without prior notice. The Company shall bear no liability to you or any third party for any such modification, suspension, or discontinuation.
4. Account Registration and Security
4.1 Account Creation
Access to certain features of the Platform requires you to create a user account. When registering, you agree to provide accurate, current, and complete information, and to update such information promptly if it changes. You represent that you are not impersonating any person or entity, and that you have not previously been suspended or removed from the Platform.
4.2 Credentials and Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately at support@copedaily.com upon becoming aware of any unauthorized access to or use of your account. The Company shall not be liable for any loss or damage arising from your failure to adequately safeguard your account credentials.
4.3 Account Termination by User
You may request deletion of your account at any time by contacting us at support@copedaily.com or through the in-app account settings. Account deletion does not entitle you to any refund of fees paid, except as expressly required by applicable law or as set forth in our Subscription and Refund Policy.
5. Subscriptions, Billing, and Payments
Access to the full feature set of the Platform is conditioned upon the purchase of a recurring subscription plan as described in our Subscription and Refund Policy, which is incorporated herein by reference. All billing, payment processing, and in-app purchase transactions are governed by the applicable terms of the third-party platform through which you access the application, including Apple App Store and Google Play Store. You acknowledge that the Company is not responsible for any billing disputes arising directly from the policies or practices of those third-party platforms.
All fees are stated in United States Dollars and are exclusive of applicable taxes, which shall be your sole responsibility. Subscriptions automatically renew at the end of each billing cycle unless cancelled by you in accordance with the procedures set forth in our Subscription and Refund Policy.
6. Intellectual Property
6.1 Ownership
The Platform and all content made available through it, including without limitation text, graphics, photographs, audio recordings, video content, data compilations, software code, interface design, trademarks, service marks, trade names, and the CopeDaily brand identity (collectively, "Company Content"), are the exclusive property of Universal Therapy and Wellness LLC or its duly licensed third-party content providers. The CopeDaily name, logo, and all associated marks are registered or unregistered trademarks and/or service marks of the Company, protected under applicable intellectual property laws of the United States and international conventions.
All content available on the Platform is protected by copyright, trademark, trade dress, and other applicable intellectual property laws. Unauthorized use, reproduction, distribution, modification, public display, or transmission of any Company Content is strictly prohibited and may constitute actionable infringement.
6.2 Limited License to Users
Subject to your ongoing compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for your personal, non-commercial purposes. This license does not include the right to: (i) reproduce, distribute, or publicly display any Company Content; (ii) modify or create derivative works; (iii) reverse engineer, decompile, or disassemble any software component of the Platform; (iv) use the Platform for any commercial purpose without our prior written consent; or (v) use the Platform in any manner that could damage, disable, overburden, or otherwise impair the Services.
6.3 User-Generated Feedback
To the extent that you submit any feedback, suggestions, ideas, or comments to us regarding the Platform ("Feedback"), you hereby assign to the Company all right, title, and interest in and to such Feedback, without restriction or obligation to compensate you. The Company may use, disclose, reproduce, and otherwise exploit such Feedback in its sole discretion.
7. Prohibited Conduct
In connection with your use of the Platform, you agree that you shall not:
Use the Platform for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation;
Attempt to gain unauthorized access to any portion of the Platform, other user accounts, or any computer systems or networks connected to the Platform;
Use automated tools, scrapers, bots, crawlers, or similar mechanisms to access or extract data from the Platform without our express prior written consent;
Upload, transmit, or distribute any content that is defamatory, obscene, harassing, hateful, or otherwise objectionable;
Interfere with or disrupt the integrity or performance of the Platform or the data contained therein;
Circumvent, disable, or otherwise interfere with security-related features of the Platform;
Misrepresent your identity, affiliation, or credentials in connection with your use of the Platform;
Use the Platform while operating a motor vehicle or engaging in any activity requiring your full attention;
Reproduce, sell, resell, or commercially exploit any portion of the Platform without our express written authorization;
Remove, alter, or obscure any copyright, trademark, or other proprietary rights notice contained on or within the Platform.
8. Mental Health Disclaimer
THE PLATFORM IS NOT A MEDICAL DEVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY MEDICAL OR MENTAL HEALTH CONDITION. THE CONTENT DELIVERED THROUGH THE PLATFORM IS PROVIDED FOR GENERAL INFORMATIONAL AND PSYCHOEDUCATIONAL PURPOSES ONLY. USE OF THE PLATFORM DOES NOT ESTABLISH, CREATE, OR CONSTITUTE A THERAPIST-CLIENT RELATIONSHIP, A COUNSELOR-CLIENT RELATIONSHIP, OR ANY OTHER PROFESSIONAL OR FIDUCIARY RELATIONSHIP BETWEEN YOU AND THE COMPANY OR ANY OF ITS EMPLOYEES, OFFICERS, OR AFFILIATES.
Please refer to the full Mental Health and Medical Disclaimer, which is incorporated herein by reference, for complete terms governing this important limitation. If you are experiencing a mental health emergency or are at risk of harm to yourself or others, please immediately contact emergency services (911) or call or text 988 (Suicide and Crisis Lifeline).
9. Third-Party Services and Links
The Platform may contain links to or integrations with third-party websites, applications, services, or content providers ("Third-Party Services"). Such links and integrations are provided solely for your convenience and do not constitute an endorsement, sponsorship, or approval by the Company of such Third-Party Services, their content, or their operators. The Company has no control over and assumes no responsibility for the content, privacy practices, or terms of any Third-Party Services.
Any transactions or interactions you undertake with third parties accessed through the Platform are exclusively between you and that third party. We strongly encourage you to review the applicable terms and privacy policies of any Third-Party Services before using them.
10. Disclaimers of Warranties
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR COURSE OF DEALING. THE COMPANY DOES NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE PLATFORM WILL BE ACCURATE, RELIABLE, OR BENEFICIAL; OR (D) ANY ERRORS OR DEFECTS IN THE PLATFORM WILL BE CORRECTED.
Some jurisdictions do not permit the exclusion of certain warranties. To the extent that applicable law prohibits any such exclusion, such exclusion shall apply only to the maximum extent permitted by law.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, "COMPANY PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, PERSONAL INJURY, EMOTIONAL DISTRESS, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED DOLLARS (USD $100.00).
12. Indemnification
You agree to defend, indemnify, and hold harmless the Company Parties from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees and court costs) ("Claims") arising out of or in any way related to: (a) your access to or use of the Platform; (b) your violation of any provision of these Terms; (c) your violation of any applicable law, regulation, or the rights of any third party; (d) any content or information you submit to or through the Platform; or (e) any dispute between you and a third party arising from your use of the Platform. You agree to cooperate with us in the defense of any such Claims. We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions.
13.2 Mandatory Arbitration
EXCEPT AS SET FORTH IN SECTION 13.4 BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR TO THE USE OF THE PLATFORM (COLLECTIVELY, "DISPUTES") SHALL BE RESOLVED EXCLUSIVELY BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, WHICH ARE INCORPORATED HEREIN BY REFERENCE. THE ARBITRATION SHALL BE CONDUCTED IN MIAMI-DADE COUNTY, FLORIDA, UNLESS YOU AND THE COMPANY AGREE OTHERWISE.
13.3 Class Action Waiver
YOU AND THE COMPANY EXPRESSLY WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. YOU MAY ONLY BRING CLAIMS AGAINST THE COMPANY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
13.4 Injunctive Relief
Notwithstanding the foregoing arbitration obligation, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending resolution of a Dispute. The parties consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida for all such proceedings.
14. Termination
We reserve the right to suspend or terminate your account and access to the Platform, at our sole discretion, at any time and without prior notice, including if we reasonably believe you have violated any provision of these Terms, applicable law, or if your conduct is harmful to the Company, other users, or third parties. Upon termination, your right to use the Platform shall immediately cease. Provisions of these Terms which by their nature should survive termination shall so survive, including without limitation intellectual property ownership provisions, disclaimers, limitation of liability, indemnification, and dispute resolution.
15. Modifications to the Services
The Company reserves the right to modify, update, suspend, or permanently discontinue the Platform or any feature thereof, with or without notice, at any time and for any reason. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation of the Platform.
16. Entire Agreement and Severability
These Terms, together with our Privacy Policy, Mental Health and Medical Disclaimer, Subscription and Refund Policy, and any other policies expressly incorporated herein, constitute the entire agreement between you and the Company with respect to the subject matter hereof, and supersede all prior agreements, representations, and understandings, whether written or oral. If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
17. Waiver
The failure of the Company to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the Company.
18. Contact Information
For questions or concerns regarding these Terms, please contact us:
Universal Therapy and Wellness LLC
Operating as: CopeDaily
Website: www.copedaily.com
Email: support@copedaily.com
State of Incorporation: Florida, United States of America
CopeDaily — Privacy Policy
Universal Therapy and Wellness LLC | Effective Date: March 22, 2026 | Last Updated: March 22, 2026
1. Introduction and Scope
Universal Therapy and Wellness LLC ("Company," "we," "us," or "our"), a Florida limited liability company, operates the CopeDaily mobile application, the website located at www.copedaily.com, and all associated services (collectively, the "Platform"). This Privacy Policy ("Policy") governs the collection, use, storage, disclosure, and protection of personal information we obtain from and about individuals ("Users," "you," or "your") who access or use the Platform.
This Policy applies globally to all Users regardless of location. Because we serve Users in multiple jurisdictions — including the United States, the European Economic Area ("EEA"), the United Kingdom ("UK"), Canada, and other jurisdictions with data protection legislation — we have designed this Policy to address the requirements of applicable privacy laws, including but not limited to: the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"); the General Data Protection Regulation (EU) 2016/679 ("GDPR"); the UK GDPR as retained in domestic law by the UK Data Protection Act 2018; the Florida Health Data Privacy Act ("HDIPA"); the Children's Online Privacy Protection Act ("COPPA"); Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and its provincial equivalents; and other applicable state and international privacy frameworks.
This Policy is incorporated into and must be read together with our Terms and Conditions. By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, you must immediately cease all use of the Platform.
2. Identity of the Data Controller / Business
For Users in the EEA, UK, and other jurisdictions that recognize the concept of a "data controller," the Company acts as the data controller with respect to personal data processed through the Platform. For Users in the United States, the Company acts as the "business" within the meaning of applicable U.S. state privacy laws, including the CCPA/CPRA.
Universal Therapy and Wellness LLC
Operating as: CopeDaily
Website: www.copedaily.com
Email: privacy@copedaily.com
State of Organization: Florida, United States of America
Where required by law, we have designated or will designate a representative or data protection officer in applicable jurisdictions. Inquiries regarding such designations may be directed to privacy@copedaily.com.
3. Categories of Personal Information We Collect
We collect personal information through various means depending on how you interact with the Platform. The categories of personal information we collect include:
3.1 Information You Provide Directly
Identifiers: Full name, email address, username, and password when you create an account;
Profile information: Wellness goals, areas of emotional concern, personal preferences, and onboarding responses you choose to provide;
Communications data: Feedback, questions, requests, and other correspondence you send to us via email, in-app messaging, or support channels;
Survey and research data: Responses you provide when participating in voluntary surveys, user research, or promotional activities;
Payment and transaction data: Subscription plan selection and billing history (full payment card details are processed exclusively by our third-party payment processors; we do not store raw card data).
3.2 Information Collected Automatically
Device information: Device type, model, operating system version, unique device identifiers (including advertising identifiers where permitted);
Log and network data: IP address, browser type and version, referring URLs, pages or screens accessed, timestamps, error logs, and session data;
Usage and behavioral data: Features accessed, in-app navigation patterns, session duration, frequency of use, and interaction metrics;
Approximate location data: General geographic location inferred from IP address (we do not collect precise GPS location without your separate, explicit consent);
Crash and diagnostics data: Technical data related to application errors, crashes, and performance issues.
3.3 Sensitive Wellness Data
Because CopeDaily is a mental wellness application, we may collect information that reflects or relates to your emotional or psychological state, including mood check-in responses, coping skill usage history, and wellness activity logs ("Wellness Data"). We treat Wellness Data as sensitive personal information subject to heightened protections as described throughout this Policy. We do not sell, rent, license, or otherwise share Wellness Data with advertisers, data brokers, or third parties for commercial purposes unrelated to your use of the Platform.
3.4 Information From Third Parties
We may receive information about you from third-party platforms through which you access the Platform, such as Apple or Google account sign-in integrations, where you have authorized such sharing. We may also receive technical or analytics data from third-party service providers acting on our behalf. We do not purchase personal data from data brokers.
3.5 Tracking Technologies
We and our authorized service providers may use cookies, web beacons, pixel tags, software development kits (SDKs), and similar tracking technologies to collect information about your interactions with the Platform over time. Please refer to Section 13 (Cookie and Tracking Technology Policy) for additional detail on how we use these technologies and how you may manage them.
4. Legal Basis for Processing (GDPR / UK GDPR)
For Users located in the EEA or the United Kingdom, we are required to identify a lawful basis for each category of personal data processing. Our processing activities are based on the following legal grounds:
Contractual necessity: Processing required to provide you access to the Platform and to perform our obligations under our Terms and Conditions, including account management, subscription processing, and delivery of core services;
Legitimate interests: Processing carried out in pursuit of the Company's legitimate business interests, including fraud prevention, security monitoring, service improvement, analytics, and direct marketing to existing subscribers, where such interests are not overridden by your fundamental rights and freedoms;
Legal obligation: Processing necessary to comply with applicable legal requirements, court orders, regulatory obligations, or governmental requests;
Consent: Processing based on your specific, informed, and freely given consent, including in relation to optional wellness data collection, marketing communications, and non-essential tracking technologies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal;
Vital interests: In exceptional circumstances, processing may be necessary to protect the vital interests of you or another individual, including in the context of a mental health emergency.
5. How We Use Personal Information
We use the personal information we collect for the following purposes, in each case consistent with the applicable legal basis described in Section 4:
To create, authenticate, and manage your user account;
To provide, operate, maintain, and deliver the features and functionality of the Platform;
To personalize your experience, including delivering daily coping skills, mood-based content recommendations, and wellness tools tailored to your preferences;
To process subscription payments, manage billing cycles, and send transactional communications related to your account;
To communicate with you about Platform updates, new features, changes to our policies, and important service-related notices;
To send you marketing and promotional communications where you have consented or where we have a legitimate interest in doing so and you have not opted out;
To conduct internal analytics, research, and product development to improve the quality and efficacy of the Platform;
To monitor for and protect against fraud, unauthorized access, abuse, security threats, and other harmful or illegal activity;
To comply with applicable legal obligations, regulatory requirements, and to respond to legal process;
To enforce our Terms and Conditions and other applicable agreements;
To respond to your inquiries, feedback, and customer support requests.
6. Sensitive Personal Information — Mental Wellness Data
The Platform operates in the mental and emotional wellness domain. We recognize that information relating to your emotional state, mental health concerns, mood patterns, and coping history may be among the most private information you share. Accordingly, we apply additional safeguards to Wellness Data, consistent with our obligations under HIPAA (to the extent applicable), HDIPA, CCPA/CPRA (which classifies mental health data as sensitive personal information), and GDPR Article 9 (which classifies health data as a special category requiring explicit consent or another qualifying basis).
Specifically, with respect to Wellness Data, we commit that we will:
Not sell, rent, or otherwise disclose Wellness Data to any third party for commercial or advertising purposes;
Not use Wellness Data to make automated decisions that produce legal or similarly significant effects on you without your explicit consent;
Not use Wellness Data for profiling purposes beyond improving your personal in-app experience;
Apply technical and organizational measures commensurate with the sensitivity of such data;
Retain Wellness Data only for as long as reasonably necessary as described in Section 9.
IMPORTANT NOTICE: The Platform is not a covered entity under HIPAA and does not operate as a healthcare provider. Wellness Data collected through the Platform is not protected health information (PHI) within the meaning of HIPAA unless otherwise specified in a separate agreement.
7. How We Share Personal Information
We do not sell your personal information. We do not share your personal information with third parties except in the limited circumstances described below:
7.1 Service Providers and Processors
We engage carefully selected third-party vendors and service providers ("Processors") who perform services on our behalf, including cloud infrastructure and hosting, application analytics, email and push notification delivery, payment processing, customer support, and crash reporting. These Processors are permitted to use your personal information only for the specific services they are performing on our behalf and are contractually obligated to implement appropriate security measures and to handle your data in accordance with this Policy and applicable law. We conduct due diligence on all Processors prior to engagement.
7.2 Legal and Regulatory Disclosure
We may disclose personal information to governmental authorities, law enforcement agencies, courts, or other official bodies where we have a good-faith belief that such disclosure is required or permitted by applicable law, including to: comply with a valid subpoena, court order, warrant, or regulatory requirement; enforce our Terms and Conditions or other applicable agreements; prevent or investigate suspected fraudulent, harmful, or illegal activity; or protect the safety, rights, or property of the Company, our Users, or the public.
7.3 Business Transactions
In connection with a merger, acquisition, asset sale, restructuring, financing, or other corporate transaction involving the Company, your personal information may be transferred to or shared with the counterparty, successor entity, or their advisers, subject to customary confidentiality obligations. We will notify you of any completed transfer and advise you of your options at that time, including where required by law.
7.4 International Data Transfers
The Company is based in the United States. If you are located outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. For transfers of personal data from the EEA or UK to the United States or other third countries, we rely on appropriate transfer mechanisms as required by applicable law, including Standard Contractual Clauses (SCCs) approved by the European Commission, or the UK International Data Transfer Agreement (IDTA), as applicable. You may request further information about our transfer mechanisms by contacting privacy@copedaily.com.
7.5 Aggregated and De-Identified Data
We may use, disclose, and publish aggregated or de-identified data that has been processed in such a manner that it cannot reasonably be used to identify any individual, for purposes including industry research, academic publication, service improvement, and marketing. We commit not to re-identify de-identified data.
8. Children's Privacy and COPPA Compliance
The Platform is not directed to children under the age of thirteen (13). We do not knowingly collect, use, or disclose personal information from children under thirteen without verifiable parental consent. This commitment is consistent with our obligations under the Children's Online Privacy Protection Act (COPPA) and applicable international equivalents.
If we become aware that we have inadvertently collected personal information from a child under the age of thirteen without parental consent, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at privacy@copedaily.com with the subject line "COPPA — Child Data Deletion Request," and we will respond within seventy-two (72) hours.
Users between the ages of thirteen (13) and seventeen (17) may use the Platform only with the knowledge and supervision of a parent or legal guardian. Parents or guardians who become aware of a minor's use of the Platform without their knowledge should contact us at the address above.
9. Data Retention
We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. The factors we consider in determining retention periods include the nature and sensitivity of the data, the purposes for which it was collected, and any applicable legal requirements.
As a general matter:
Account data is retained for the duration of your account and for a reasonable period thereafter to enable account recovery and fulfill legal obligations;
Wellness Data is retained only for as long as your account remains active, after which it is deleted or anonymized within ninety (90) days of account deletion;
Financial and transaction records are retained for a minimum of seven (7) years in accordance with applicable tax and accounting requirements;
Legal hold data may be retained indefinitely where required in connection with actual or anticipated litigation or regulatory proceedings.
Upon account deletion, we will initiate the deletion or anonymization of your personal information within ninety (90) days, except where retention is legally required or permitted for a longer period.
10. California Privacy Rights (CCPA / CPRA)
This Section applies specifically to residents of the State of California and supplements the other provisions of this Policy. For purposes of this Section, "personal information" has the meaning ascribed to it under the CCPA and CPRA.
10.1 Categories of Personal Information Collected
In the preceding twelve (12) months, we have collected the following categories of personal information from California consumers, as enumerated in the CCPA: Identifiers; Internet or network activity information; Inferences drawn from the foregoing information to create a profile; and Sensitive personal information (including mental wellness and mood data). We have not collected protected classification characteristics, biometric information, geolocation, audio or visual data, professional or employment-related information, or education information through the Platform.
10.2 Your CCPA / CPRA Rights
California residents have the following rights under the CCPA/CPRA, subject to certain exceptions:
Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, the categories of sources, and the categories of third parties with whom we share your information;
Right to Delete: The right to request deletion of personal information we have collected from you, subject to applicable exceptions;
Right to Correct: The right to request correction of inaccurate personal information we maintain about you;
Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell or share personal information as those terms are defined under the CCPA/CPRA;
Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information (including Wellness Data) to purposes necessary to perform the Services or as otherwise permitted by law;
Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights.
10.3 Exercising Your California Rights
To submit a CCPA/CPRA rights request, contact us at privacy@copedaily.com with the subject line "California Privacy Rights Request." We will verify your identity before processing your request and will respond within the timeframes required by applicable law (generally within forty-five (45) days, extendable by an additional forty-five (45) days where reasonably necessary). We do not charge a fee for your first request in any twelve-month period. We will not discriminate against you for exercising your rights.
10.4 Shine the Light
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. As we do not share personal information with third parties for their direct marketing purposes without your consent, this provision is generally not applicable. You may direct any such inquiries to privacy@copedaily.com.
11. European Economic Area and UK User Rights (GDPR / UK GDPR)
This Section applies to individuals located in the European Economic Area or the United Kingdom and supplements the other provisions of this Policy. For purposes of this Section, "personal data" has the meaning ascribed to it under the GDPR and UK GDPR.
11.1 Your GDPR / UK GDPR Rights
Subject to applicable limitations and exceptions, individuals in the EEA and UK have the following rights in relation to their personal data:
Right of Access (Article 15): The right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data and certain information about how it is processed;
Right to Rectification (Article 16): The right to obtain correction of inaccurate personal data and completion of incomplete personal data without undue delay;
Right to Erasure / Right to be Forgotten (Article 17): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful, subject to applicable exceptions;
Right to Restriction of Processing (Article 18): The right to request that we restrict the processing of your personal data in certain circumstances, including while accuracy is contested or an objection is pending;
Right to Data Portability (Article 20): The right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller;
Right to Object (Article 21): The right to object at any time to processing of your personal data based on legitimate interests or for direct marketing purposes;
Rights in Relation to Automated Decision-Making (Article 22): The right not to be subject to solely automated decisions that produce legal or similarly significant effects on you, except in limited circumstances with appropriate safeguards;
Right to Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
11.2 How to Exercise Your GDPR Rights
To exercise any of the foregoing rights, please submit a written request to privacy@copedaily.com with the subject line "GDPR Data Rights Request" and sufficient information to identify yourself and your request. We will respond within one (1) calendar month of receipt. That period may be extended by up to two (2) additional months where requests are complex or numerous, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for fulfilling your request unless it is manifestly unfounded or excessive.
11.3 Right to Lodge a Complaint
If you are located in the EEA or UK and believe that our processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with your local supervisory authority. In the UK, the relevant authority is the Information Commissioner's Office (ICO). A list of EEA supervisory authorities is available at edpb.europa.eu.
12. Other Jurisdictional Privacy Rights
12.1 Canadian Residents (PIPEDA)
For residents of Canada, we process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. You have the right to access your personal information in our custody, challenge the accuracy of that information, and request corrections. You also have the right to withdraw consent to certain collection, use, or disclosure of your personal information, subject to legal and contractual restrictions. Inquiries may be directed to privacy@copedaily.com.
12.2 Florida Residents (HDIPA)
The Company is domiciled in Florida and is committed to full compliance with the Florida Health Data Privacy Act (HDIPA) and all associated regulations. We treat Wellness Data as sensitive consumer health data under HDIPA and implement protections accordingly. We do not process sensitive health data for targeted advertising, profiling, or sale without your express, informed consent. Florida residents may exercise rights under HDIPA by contacting privacy@copedaily.com with the subject line "Florida HDIPA Rights Request."
12.3 Other U.S. State Privacy Laws
We are committed to honoring consumer privacy rights under applicable U.S. state privacy statutes, including the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Texas Data Privacy and Security Act (TDPSA), and other comparable state legislation as enacted and effective. Residents of those states may have rights substantially similar to those described in Section 10 (CCPA/CPRA). Requests may be submitted to privacy@copedaily.com with the subject line "[State] Privacy Rights Request."
13. Cookie and Tracking Technology Policy
We and our authorized service providers use cookies, pixel tags, web beacons, local storage objects, SDKs, and similar tracking technologies (collectively, "Tracking Technologies") to collect information about your interaction with the Platform.
13.1 Types of Tracking Technologies We Use
Strictly Necessary: Essential to the operation of the Platform, including session management, authentication, and security. These cannot be disabled without impairing core functionality;
Functional: Enable enhanced functionality and personalization, such as remembering your preferences and settings;
Analytics and Performance: Used to understand how Users interact with the Platform, measure performance, identify errors, and improve the user experience. Examples include crash reporting SDKs and analytics platforms;
Marketing and Advertising: Used to deliver relevant promotional communications and measure the effectiveness of campaigns, where applicable and with your consent.
13.2 Managing Tracking Technologies
You may manage your cookie and tracking preferences at any time through your device or browser settings. Please note that disabling certain Tracking Technologies may impair the functionality of some features of the Platform. Where consent is required for non-essential Tracking Technologies under applicable law (including GDPR and ePrivacy Directive), we will request your consent before deploying them.
14. Data Security
We implement and maintain commercially reasonable technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, use, alteration, disclosure, loss, or destruction. Our security measures include, where appropriate: encryption of data in transit using TLS/HTTPS protocols; encryption of data at rest; access controls and authentication requirements; regular security assessments; and contractual security requirements imposed on our service providers.
Despite our efforts, no data transmission over the internet and no method of electronic storage is completely secure. Accordingly, while we strive to protect your personal information, we cannot represent or warrant that security incidents will not occur. You provide personal information to us at your own risk.
In the event of a data security breach that affects your personal information and triggers a notification obligation under applicable law, we will notify you and relevant authorities as required by law, including within seventy-two (72) hours of discovery where required under GDPR.
15. Automated Decision-Making and Profiling
The Platform uses algorithmic logic to personalize the coping skills, tools, and content delivered to you based on your profile information, mood inputs, and usage behavior. This constitutes automated processing in the sense that personalization decisions are made without individual human review.
WE DO NOT MAKE SOLELY AUTOMATED DECISIONS ABOUT YOU THAT PRODUCE LEGAL EFFECTS OR SIMILARLY SIGNIFICANT CONSEQUENCES. All content personalization on the Platform is performed solely to improve your wellness experience and is not used to evaluate, score, or make decisions about you in any legal, financial, employment, or other high-stakes context. If you are an EEA or UK resident and wish to object to any profiling activity, please contact us at privacy@copedaily.com.
16. Third-Party Links and Integrations
The Platform may contain links to external websites, social media platforms, or third-party services, and may integrate with third-party tools for functionality purposes. This Policy applies solely to information processed by us through the Platform. We are not responsible for the privacy practices, content, or security of any third-party websites or services, regardless of whether they are linked to from the Platform.
We strongly encourage you to review the privacy policies of any third-party services you access before providing them with your personal information. Any information you share with a third party is subject to that party's privacy policy, not ours.
17. Changes to This Privacy Policy
We may update or revise this Policy from time to time to reflect changes in our data practices, legal requirements, or the features and functionality of the Platform. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. We will take appropriate steps to bring material changes to your attention prior to or at the time they take effect, including through in-app notification, email communication to the address on file, or by displaying a prominent notice on the Platform.
For EEA and UK Users, where material changes affect how we process personal data, we will provide notice and, where required, seek your renewed consent. Your continued use of the Platform following the effective date of any update to this Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree with the revised Policy, you must cease using the Platform.
18. Contact Us and Data Rights Requests
If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your rights as described herein, please contact us at:
Universal Therapy and Wellness LLC
Operating as: CopeDaily
Attn: Privacy Team
Email: privacy@copedaily.com
Support: support@copedaily.com
Website: www.copedaily.com
State of Organization: Florida, United States of America
When submitting a rights request, please include your full name, email address associated with your account, your jurisdiction of residence, and a description of your specific request. We will acknowledge receipt of your request promptly and respond within the timeframe mandated by the law applicable to your jurisdiction. We reserve the right to verify your identity before processing any rights request and may request additional information reasonably necessary to do so.
CopeDaily — Mental Health & Medical Disclaimer
Universal Therapy and Wellness LLC | Effective Date: March 22, 2026
IMPORTANT — PLEASE READ CAREFULLY BEFORE USING THIS PLATFORM
This Mental Health and Medical Disclaimer ("Disclaimer") is an integral part of the Terms and Conditions governing your use of the CopeDaily mobile application and website (collectively, the "Platform"), operated by Universal Therapy and Wellness LLC ("Company," "we," "us," or "our"). This Disclaimer must be read and understood in full before accessing or using any feature of the Platform.
1. Educational and Informational Purpose Only
ALL CONTENT, TOOLS, EXERCISES, TECHNIQUES, SKILL RECOMMENDATIONS, MOOD TRACKING FEATURES, AND ANY OTHER MATERIALS MADE AVAILABLE THROUGH THE PLATFORM ARE PROVIDED EXCLUSIVELY FOR GENERAL PSYCHOEDUCATIONAL AND INFORMATIONAL PURPOSES. THE CONTENT ON THIS PLATFORM HAS BEEN DEVELOPED BASED ON PUBLICLY AVAILABLE RESEARCH AND EVIDENCE-INFORMED PRACTICES IN THE FIELD OF BEHAVIORAL AND MENTAL WELLNESS.
Nothing contained on the Platform constitutes, and shall not be construed as constituting, medical advice, psychological evaluation, psychiatric assessment, clinical diagnosis, therapeutic treatment, or counseling of any kind. The Platform is not a substitute for professional medical care, mental health treatment, or clinical services of any nature.
2. No Therapist-Client Relationship
THE USE OF THE PLATFORM DOES NOT CREATE, ESTABLISH, OR CONSTITUTE A THERAPEUTIC RELATIONSHIP, A THERAPIST-CLIENT RELATIONSHIP, A COUNSELOR-CLIENT RELATIONSHIP, A PHYSICIAN-PATIENT RELATIONSHIP, OR ANY OTHER FORM OF PROFESSIONAL OR FIDUCIARY RELATIONSHIP BETWEEN YOU AND THE COMPANY, ITS OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, OR ANY INDIVIDUAL AFFILIATED WITH THE COMPANY, REGARDLESS OF SUCH INDIVIDUAL'S PROFESSIONAL CREDENTIALS OR LICENSURE.
The Company's founding team includes individuals with professional mental health credentials. However, those credentials are not being exercised through or in connection with this Platform. The Platform operates as a technology product and self-help resource, not as a clinical service provider. No information communicated by you through the Platform will be received, reviewed, or responded to in any professional or clinical capacity.
3. Not a Crisis or Emergency Service
THE PLATFORM IS NOT DESIGNED, EQUIPPED, OR INTENDED TO ADDRESS MENTAL HEALTH CRISES, PSYCHIATRIC EMERGENCIES, OR SITUATIONS INVOLVING IMMINENT RISK OF HARM TO YOURSELF OR OTHERS. THE COMPANY DOES NOT MONITOR USER ACTIVITY FOR SIGNS OF DISTRESS AND DOES NOT PROVIDE EMERGENCY RESPONSE SERVICES OF ANY KIND.
IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS, SUICIDAL THOUGHTS OR IDEATION, THOUGHTS OF HARMING YOURSELF OR OTHERS, SEVERE PSYCHOLOGICAL DISTRESS, OR ANY OTHER PSYCHIATRIC EMERGENCY, YOU MUST IMMEDIATELY SEEK HELP FROM QUALIFIED EMERGENCY SERVICES OR CRISIS SUPPORT RESOURCES, INCLUDING:
Emergency Services: Call 911 (or your local emergency number)
988 Suicide and Crisis Lifeline: Call or text 988 (available 24/7 in the United States)
Crisis Text Line: Text HOME to 741741
National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-NAMI (6264)
SAMHSA National Helpline: 1-800-662-4357 (free, confidential, 24/7)
4. Consult a Qualified Professional
The coping skills, exercises, and wellness tools available on the Platform are intended for use by generally healthy individuals seeking to support their everyday emotional wellbeing. They are not designed for individuals managing serious, complex, or acute mental health conditions without professional guidance.
YOU SHOULD ALWAYS CONSULT WITH A QUALIFIED, LICENSED MENTAL HEALTH PROFESSIONAL OR HEALTHCARE PROVIDER: (A) BEFORE BEGINNING ANY NEW MENTAL HEALTH OR WELLNESS PRACTICE; (B) IF YOU HAVE BEEN DIAGNOSED WITH, OR SUSPECT YOU MAY HAVE, A MENTAL HEALTH CONDITION OR PSYCHIATRIC DISORDER; (C) IF YOU ARE CURRENTLY RECEIVING OR HAVE PREVIOUSLY RECEIVED MENTAL HEALTH TREATMENT; (D) IF ANY CONTENT OR EXERCISE ON THE PLATFORM CAUSES YOU DISTRESS, DISCOMFORT, OR ADVERSE EFFECTS; OR (E) IF YOU HAVE ANY QUESTIONS ABOUT WHETHER USE OF THE PLATFORM IS APPROPRIATE FOR YOUR SPECIFIC CIRCUMSTANCES.
Never disregard or delay seeking professional medical or mental health advice because of anything you have read, accessed, or experienced on this Platform.
5. No Guarantees of Outcomes
The Company makes no representations, warranties, or guarantees, express or implied, that use of the Platform will result in any particular mental health outcome, therapeutic benefit, improvement in emotional wellbeing, or other result. Individual outcomes vary based on numerous factors outside the Company's control. Research demonstrating benefits from evidence-based coping techniques does not guarantee that any specific user will experience similar benefits.
6. Professional Licensing Notice
CopeDaily is a product of Universal Therapy and Wellness LLC, a business entity. Although certain individuals associated with the Company may hold professional licenses in mental health fields, such individuals are acting solely in their capacity as company representatives and business professionals in connection with this Platform and are not providing licensed professional services through or by means of the Platform.
7. Acknowledgment
BY ACCESSING OR USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: (A) YOU HAVE READ AND UNDERSTOOD THIS DISCLAIMER; (B) YOU UNDERSTAND THAT THE PLATFORM IS NOT A SUBSTITUTE FOR PROFESSIONAL MENTAL HEALTH CARE; (C) YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE PLATFORM; AND (D) THE COMPANY SHALL BEAR NO LIABILITY FOR ANY CLAIM ARISING FROM YOUR RELIANCE ON THE CONTENT OF THE PLATFORM AS PROFESSIONAL MENTAL HEALTH OR MEDICAL ADVICE.
8. Questions
If you have any questions regarding the scope or application of this Disclaimer, please contact us at support@copedaily.com before using the Platform.
CopeDaily — Subscription & Refund Policy
Universal Therapy and Wellness LLC | Effective Date: March 22, 2026 | Last Updated: March 22, 2026
1. Overview
This Subscription and Refund Policy ("Policy") governs all subscription plans, billing arrangements, cancellation procedures, and refund eligibility relating to paid access to the CopeDaily mobile application and website (collectively, the "Platform"), operated by Universal Therapy and Wellness LLC ("Company," "we," "us," or "our"). This Policy is incorporated into and forms part of our Terms and Conditions.
By purchasing a subscription to the Platform, you agree to be bound by the terms set forth herein. Please read this Policy carefully before completing any purchase.
2. Subscription Plans
CopeDaily offers premium access to its Platform through one or more recurring subscription plans ("Subscription(s)"). Plan types, pricing, and features are as displayed within the Platform at the time of purchase and are subject to change at any time at our discretion. We will provide reasonable advance notice of any changes to pricing that affect your active Subscription.
Subscription plans may include, without limitation:
Monthly Subscription — billed every thirty (30) days from the date of initial purchase;
Annual Subscription — billed every twelve (12) months from the date of initial purchase;
Any other plan duration as made available on the Platform from time to time.
Access to premium features is conditioned on maintaining an active, paid Subscription in good standing.
3. Free Trial Periods
The Company may, at its sole discretion, offer free trial periods to new subscribers ("Free Trial"). Where a Free Trial is offered, access to paid features will be available for a limited period without charge. Upon expiration of the Free Trial period, your selected Subscription plan will automatically commence and you will be charged at the applicable rate unless you cancel prior to the end of the Free Trial.
Any unused portion of a Free Trial period will be forfeited upon early activation of a paid Subscription. Free Trials are offered at the Company's sole discretion and may be modified or discontinued at any time. Only one Free Trial is available per user account.
4. Automatic Renewal
ALL SUBSCRIPTION PLANS AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE AT THE THEN-CURRENT SUBSCRIPTION RATE UNLESS CANCELLED BY YOU AT LEAST TWENTY-FOUR (24) HOURS BEFORE THE END OF THE CURRENT BILLING PERIOD. Your payment method on file will be charged automatically at the time of renewal.
By purchasing a Subscription, you expressly authorize the Company (or its designated payment processor or third-party app marketplace, as applicable) to charge your selected payment method on a recurring basis for the applicable Subscription fee until you cancel. It is your sole responsibility to manage and cancel your Subscription prior to renewal if you do not wish to be charged.
For Subscriptions purchased through the Apple App Store or Google Play Store, renewal and cancellation are governed by the terms of those platforms, and payment will be charged to your applicable account according to their billing rules. The Company has no control over and assumes no liability for billing actions taken by those platforms in accordance with their own policies.
5. How to Cancel
You may cancel your Subscription at any time by using one of the following methods:
Apple App Store: Navigate to Settings > [Your Name] > Subscriptions > CopeDaily > Cancel Subscription;
Google Play Store: Navigate to Google Play > Menu > Subscriptions > CopeDaily > Cancel Subscription;
Directly through the app: Navigate to Account Settings > Manage Subscription > Cancel;
By email request to: support@copedaily.com (please allow reasonable processing time and note that email cancellation must be received at least 24 hours before renewal to take effect for the current cycle).
Cancellation will take effect at the end of your current billing period. You will retain access to premium features through the conclusion of the paid billing period for which you have already been charged. Cancellation does not entitle you to a refund of any fees already charged unless otherwise provided in this Policy.
6. Refund Policy
6.1 General No-Refund Policy
EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 6, ALL SUBSCRIPTION FEES PAID TO THE COMPANY ARE FINAL AND NON-REFUNDABLE. THE COMPANY DOES NOT OFFER PRO-RATED REFUNDS, PARTIAL REFUNDS, OR CREDITS FOR UNUSED PORTIONS OF A SUBSCRIPTION PERIOD, INCLUDING IN CASES WHERE YOU HAVE CANCELLED YOUR SUBSCRIPTION BEFORE THE END OF A BILLING CYCLE, HAVE NOT ACCESSED OR USED THE PLATFORM DURING A BILLING CYCLE, OR ARE DISSATISFIED WITH THE PLATFORM.
6.2 App Store Refund Requests
If you purchased your Subscription through the Apple App Store or Google Play Store, refund requests must be submitted directly to those platforms in accordance with their respective refund policies. The Company has no authority to approve, process, or override refund decisions made by Apple or Google. Please contact Apple Support or Google Play Support directly for assistance with such requests.
6.3 Exceptional Circumstances
The Company may, in its sole and absolute discretion, consider refund requests in exceptional and documented circumstances, including where: (a) you were charged for a Subscription renewal after having properly and timely cancelled in accordance with this Policy; or (b) a material technical error attributable solely to the Company prevented you from accessing the Platform for a substantial portion of the billing period and such failure was not remedied by the Company within a reasonable timeframe after notification.
Any such refund requests must be submitted to support@copedaily.com within fourteen (14) days of the charge in question and must include supporting documentation. The Company's determination on all refund requests made in these circumstances shall be final.
6.4 Chargebacks
If you initiate a chargeback or payment dispute with your financial institution without first contacting us and providing us with a reasonable opportunity to resolve the issue, the Company reserves the right to suspend or permanently terminate your access to the Platform pending resolution of the dispute and to take any other action permitted by law.
7. Changes to Pricing
The Company reserves the right to change Subscription pricing at any time. If your existing Subscription is affected by a price change, we will provide you with advance notice in accordance with applicable law and our Terms and Conditions. Your continued use of the Platform following such notice constitutes acceptance of the new pricing at the next renewal date. If you do not accept the new pricing, you must cancel your Subscription prior to the renewal date on which the new pricing takes effect.
8. Failed Payments
If a scheduled charge to your payment method is declined or otherwise unsuccessful, we will attempt to re-process the payment. If payment cannot be collected after reasonable attempts, your Subscription may be suspended or downgraded to a free-tier account (if available) or terminated. You will be responsible for any fees, charges, or penalties imposed by your financial institution as a result of failed payment attempts.
9. Promotional and Discounted Pricing
From time to time, the Company may offer promotional or discounted subscription pricing. All promotions are subject to any additional terms and conditions communicated at the time of the offer and are not transferable. Promotional pricing applies only to the subscription period specified in the offer and does not guarantee any particular rate at renewal. Only one promotional offer may be applied per user account unless expressly stated otherwise.
10. Contact
For questions regarding your Subscription, billing, or this Policy, please contact us at:
Universal Therapy and Wellness LLC
Operating as: CopeDaily
Email: support@copedaily.com
Website: www.copedaily.com
